Frequently Asked Questions

What Kind Of Pets Do You Care For?

We care for all types of pets, including dogs, cats, rabbits, guinea pigs, reptiles, and chinchillas.
If you have a pet not listed here, feel free to contact us!

What areas do you service?

We currently service Weehawken, Hoboken, Jersey City and the surrounding areas.

What are your hours for pet care?

Our regular pet sitting and dog walking hours are 8am to 9pm. There will be an additional charge of $10.00 for requested visits before 8 am and after 9 pm.

Are you bonded, insured and a government registered company?

Yes! All of our sitters are bonded and insured. We even perform a background check on everyone we hire. We are confident that we have the best team out there!

Who will be the person walking or watching my pet?

During your free initial consultation, you will meet with a primary walker/sitter. If you are delighted with the consultation (and we know you will be!) then the walker/sitter met during your consultation will be your daily walker or primary sitter. Sometimes we get sick or need a vacation day, so for those rare days, one of our other qualified walkers/sitters will be your fill-in and you will be notified.

What methods of payment do you accept?

We accept cash, check, Discover card, MasterCard, and Visa.

What is your cancellation policy?

For Boarding and in-home overnight sitting services, a cancellation charge of 25% will be applied for services cancelled less than 72 hours of assignment starting date. For all other services, we require a 24 hour notice. If the service is cancelled later than the 24 hour period, a cancellation fee equal to the cost of those services will be applied, except on holidays. On holidays a 48 hour notice is required. Early returns from vacation will be charged for services scheduled.

Do you accommodate last minute reservations?

Yes! We will do everything we can to find a sitter for you last minute, although we cannot guarantee it.

Do you charge extra for last minute reservations?

A late booking fee will apply with less than 24 hours advance notice.

Do you charge extra for holidays?

We add a $10 holiday service charge to your bill for the following holidays and holiday weekends: Easter Weekend, Memorial Day Weekend, Independence Day and Weekend if applicable, Labor Day Weekend, Thanksgiving Day and Weekend, Christmas Eve, Christmas Day, New Year’s Eve after 4 PM and New Year’s Day. If you have 2 or more visits on the holiday, its $5 per visit for the holiday fee.

How do i know when the sitter is at my home, and if my pet is safe?

Your Lucky Tail pet sitter will send you a picture of your pet via text or email upon arrival to your home.   A detailed note of their walk/excercise will be sent when the pet sitter departs your home.  If in addition you would like a daily phone call we aim to please.